Refund Policy

Last Updated: June 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which pathup.link will process refunds for services provided through the website pathup.link. The purpose of this policy is to ensure transparency and fairness in our refund practices while providing maximum legal protection to pathup.link.

Scope and Applicability

This policy applies to all users of the services offered by pathup.link. By using our services, you agree to comply with the terms outlined in this Refund Policy.

Definitions

  • “User”: Any individual or entity that accesses or uses the services provided by pathup.link.
  • “Services”: The software as a service (SaaS) offerings provided by pathup.link.
  • “Refund”: The return of funds to a User for services that have been paid for but not satisfactorily delivered.

Main Policy Content

1. Refund Eligibility

Refunds may be requested under the following circumstances:

  • If the service is not delivered as described at the time of purchase.
  • If the service is found to be defective or not functioning as intended.
  • If the User cancels their subscription within the first 14 days of the initial purchase.

2. Refund Request Process

To request a refund, Users must:

  1. Contact our support team at [email protected] within the eligibility period.
  2. Provide a detailed explanation of the reason for the refund request.
  3. Submit any supporting documentation as requested by pathup.link.

3. Refund Processing Time

Refund requests will be processed within 14 business days of receipt. Users will be notified via email regarding the status of their refund request.

4. Refund Method

Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed upon. Users are responsible for ensuring that their payment information is up to date.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Users are obligated to:

  • Provide accurate and complete information when submitting a refund request.
  • Comply with the terms outlined in this Refund Policy.

Limitations and Disclaimers

pathup.link reserves the right to deny refund requests that do not comply with the terms of this policy. Refunds will not be issued for:

  • Requests made after the 14-day cancellation period.
  • Services that have been used beyond the initial trial period.
  • Any circumstances that fall outside the eligibility criteria outlined above.

In no event shall pathup.link be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the services, including but not limited to loss of profits or data.

Data Protection/Security

pathup.link is committed to protecting the privacy and security of Users' personal information. All refund requests will be handled in accordance with our Privacy Policy, which can be found on our website.

Changes to Policy

pathup.link reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on pathup.link. Users are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: pathup.link
Phone: +658276635065
Email: [email protected]
Address: Marina Bay Financial Centre Tower 3, 12 Marina Boulevard, Floor 15, Office 61, Singapore 018982, Singapore

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising from or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Singapore.